Terms and Conditions
We highly recommend reading through the following text below
Terms and Conditions
We highly recommend that you carefully read our terms and conditions below, before using our website. We want you to fully understand what we do and how we work to make sure we can deliver an excellent reglaze glasses service every time.
If you have any questions regarding these terms, please do not hesitate to contact us before placing your order.
1. General :
ReglazeSpecs LTD is a UK based company dedicated to delivering the best possible service to our customers at prices much lower than high street.
ReglazeSpecs is a trading name for ReglazeSpecs LTD, trading online as www.reglazespecs.co.uk / www.reglazespecs.com
In this document we often refer to ReglazeSpecs as ‘WE/US’ and to Customer as ‘YOU/YOURS’
2. Conditions of purchase :
By confirming our terms and conditions, you must be able to confirm that :
You are of age 16 or over
You have been issued a spectacle prescription by a qualified optician no longer than 24 months ago
You are able to supply us with accurate information of your current spectacle prescription
Upon request you are able to supply us with your most updated glasses prescription or details of your issuing opticians
Measurements will be taken from your original lenses or a spare pair of glasses from a previous prescription for us to acquire an accurate pupil measurement.
When non of the above have been provided by you, an average Pupil Distance is used at the your own discretion however all orders have a guarantee. (See in FAQ's)
You understand that we reserve the right not to process your order if the frame you wish for us to reglaze is not in a good enough condition to do so
3. Prices and payments:
All prices are present on our website, on our clear pricing structure – there is no hidden cost!
All payments will be taken securely via a PayPal invoice sent to your email address after approval of an order
All prices are inclusive of VAT
4. Delivery and Returns:
All orders placed on our website will be delivered to you by Royal Mail
Delivery times may vary and each individual customer will be advised on an estimated delivery date at the time of the order
We try our best to process all orders between 2 -14 working days
You will be notified on dispatch of your order via e-mail or telephone
We have a 30-day returns policy, however we do require a notification of any problems or issues within 14 days from the day of receipt
In an event of any damage caused after use of the item, we reserve the right not to process a refund
We strongly recommend that any returned items are sent by Recorded Delivery, as we do not hold any responsibility for items lost in the post
Your Statutory rights on refunds and returns will not be affected.
ReglazeSpecs takes responsibility for the items up until receipt of the goods by the customer.
Reglazing own frames is done at your own risk, and in the unlikely event of damage caused to a frame, we cannot hold any responsibility.
We cannot take responsibility for any incorrectly supplied prescription details direct from customer, if you have any questions regarding prescriptions contact us directly.
We may use an average male and female pupil measurement when no original glasses have been enclosed as stated on the Reglaze Form.
WE advise YOU for best results send an original pair of your glasses to US which have lenses in so we can calculate your pupil and height measurements accurately
6. By requesting a order pack and placing an order you are agreeing to our terms and conditions in full.
We are committed to maintaining the trust and confidence of our visitors to our web site.
GDPR means General Data Protection Act. PECR means Privacy & Electronic Communications Regulation. ICO means Information Commissioner's Office. Cookies mean small files stored on a user’s computer or device.
Cookies are small files saved to the user’s computers hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website. Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors.
Under the GDPR your rights are as follows. You can read more about your rights in details here;
- the right to be informed
- the right of access
- the right to rectification
- the right to erasure
- the right to restrict processing
- the right to data portability
- the right to object
- the right not to be subject to automated decision-making including profiling
We handle subject access requests in accordance with the GDPR.
Google Analytics Cookies :
Google Analytics cookies are for tracking purposes to record data about traffic and activity on www.reglazespecs.co.uk
This information is only processed in a way which does not identify anyone.
As part of the registration process to ‘receive a free pack’ from our website, we collect personal information. We use that information for a couple of reasons: to send you the pack you have requested; to contact you if we need to obtain or provide additional information; to check our records are right and to check every now and then that you’re happy and satisfied. We don't rent or trade email lists with other organisations and businesses.
Access to Your Personal Information
You are entitled to view, amend, or delete the personal information that we hold.